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Privacy Policy

Effective Date: Upon Publication
Last Updated: Automatically upon revision

Lumen Business Metrics (“We,” “Us,” “Our”) is committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website or use our services.

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By using our website or purchasing any service, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Login information

  • Payment details (processed securely by third-party providers)

B. Business & Financial Information

You may voluntarily provide:

  • Financial statements

  • Accounting system exports

  • Bookkeeping records

  • Bank or transaction summaries

  • Documents or files uploaded for monthly reporting

  • Notes shared during meetings or consultations

We only access the information you choose to provide.

C. Automatically Collected Information

When using our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Referring URLs

  • Cookies and similar tracking technologies

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2. How We Use Your Information

We use your information to:

  • Provide and deliver your selected services

  • Prepare financial statements and insights

  • Schedule meetings and send communications

  • Improve website functionality and user experience

  • Process payments and manage billing

  • Ensure compliance with our Terms & Conditions

  • Respond to customer support requests

Your financial information is used solely to create the deliverables you have purchased.

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3. How We Share Your Information

We do NOT sell, rent, or trade your personal or business information.

We may share limited information only with:

  • Secure payment processors (e.g., Wix Payments, Stripe, PayPal)

  • Email service providers

  • Scheduling software

  • Accounting platforms, you authorize us to access

  • Legal authorities, if required by law

All third-party partners are required to maintain confidentiality and data protection standards.

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4. Data Security

We implement administrative, technical, and physical safeguards to protect your information from loss, misuse, unauthorized access, or disclosure.
However, no online system is 100% secure, and you acknowledge this inherent risk when sharing information electronically.

You are responsible for safeguarding:

  • Your login credentials

  • Any reports or documents we send to you

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5. Data Retention

We retain your information only as long as necessary to:

  • Deliver services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

You may request deletion of certain information, unless retention is legally required.

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6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request corrections

  • Request deletion

  • Request restrictions on processing

  • Opt out of marketing communications

To make a privacy-related request, contact us using the information at the end of this policy.

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7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Analyze visitor behavior

  • Enhance user experience

You may disable cookies through your browser, but some site features may not function properly.

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8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices, security, or content on third-party websites.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect information from minors.

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10. International Users

If you access our website from outside the United States, you consent to the transfer and processing of your information in accordance with U.S. laws, which may differ from the privacy laws in your region.

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11. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time.
Updates take effect immediately upon posting on our website.
Continued use of our services indicates acceptance of the revised policy.

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12. Contact Information

If you have questions about this Privacy Policy, data handling, or privacy rights, you may contact us at: 4info@lumenbusinessmetrics.com

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